The social regime of independent published at the end of July the report of the ombudsman for 2016. Number of request for mediation, patterns of referral, profile of applicants… check out the numbers of mediations for 2016.
While the terms of the removal of the social regime of the self-employed are in the course of the discussion, the organization has published at the end of July the report of the ombudsman for the year 2016. As a reminder, subjected to sharp criticism for its management since 2008, RSI has since undertaken improvement actions. In 2013, it put in place a system of mediation to improve the quality of service and dialogue with its policyholders. A measure strengthened by 2016 with the creation of a mediation at the departmental scale.
The document book, therefore, the figures of this device at national and provincial levels. In total, therefore 5.001 requests for mediation which have been submitted to the mediation services of the IHR by 2016, including 3.618 at the departmental scale. Requests for mediation have thus strongly increased (869 requests for mediation in 2015). A figure that the report says, explaining that if the device is installed “in the landscape of the social protection of the self-employed worker” and that the actions of communication of RSI have been involved to better inform users of the existence of this new service resolutions disputes amicably“.
It is shown that on the whole applications, 2.075 have been qualified to be admissible, the other being restated as a claim. “Mediation national is seized, more often and more relevant“, he wrote in the report. As well, the report notes an overall success rate of 78%.
What is the profile of applicants ?
The mediation applications originate in 65% of cases by men. A reason “consistent with the occupational structure of the population independent since they also represent 2/3 of the contributors to the IHR, “the report notes.
The figures also show that over 55 years of age represent almost half of the requests (49%). Conversely, less than 34 years of age are only 9% of applicants. The 35-44 age group account for 16% of the claims and the 45-54 years 28%.
What are the main causes of disputes ?
- Deletion of the IHR : the risk of a dues increase
- Deletion of the IHR : the false good idea ?
The recovery, with 37% of the referrals, is by far the main reason of referral of the insured. Then come the contributions and income (19%), retirement (16%), then the affiliations and radiation (10%) and daily allowance (6%).
But according to the profiles of the insured persons, the reasons for referral vary quite logically. Thus, the demands of the over 55 years of age are primarily focused on pension issues, while for the 35-55 years the question of the recovery corresponds to almost half of their demands (45% for those aged 45-54 and 52% for 35-44 year olds). Finally, the gripes of less than 34 years relate to membership issues (21%) and a daily allowance (12%).